With the continued threat of COVID-19 we are still dedicated to protecting our clients, community and employees of Somers Veterinary Hospital.
We ask that when you are here for your appointment, that you direct your attention to our staff members so that we may assist you and your pet efficiently. It is essential that we get appropriate and updated information at this time. Therefore please refrain from conference calls, personal calls etc.. during your appointment time. We understand how important your time is, as is ours. Delays caused by these personal phone calls, etc.. is resulting in increased appointment times for you but also delays all those appointments behind you. Thank you for your continued support as we persevere at this difficult time and we ask that you be mindful of those others around you.
If you are exhibiting any respiratory symptoms, have been exposed to COVID-19 positive individuals, have tested positive for COVID-19 or have traveled to high-risk countries, please inform staff immediately. If this is not an emergency for your pet, ie. a routine appointment, we ask that you reschedule your pet's appointment to a later and safer time. If it is an emergency, please call ahead if possible with this information so that we may help your pet and maintain safety measures for both the staff and you. Ideally having another family member bring your pet would be the best situation to avoid exposures.
For Clients still requesting curbside appointments:
All appointments are given a scheduled time. Please remain in your car in our parking lot and a history and information will be gathered by phone (please fill out the Intake form that applies to your pet at least 24 hours prior to your appointment and e-mail it to firstname.lastname@example.org), SVH team member will collect your pet for your appointment. We are also calling scheduled appointments ahead of their appointment to reduce wait times in the parking lot. Once examination and treatments are complete, you may pay over the phone by credit or debit card.
Food and medication pickups-- you can remain in your car and call the office. You have the options to come into the office to collect and pay as well. Payments can be made by credit/debit card over the phone. All items will be delivered to your car by SVH team members. Please call at least 2 to 3 days prior to pickup for needed medications and food. There are shipping and distribution changes that have occurred due to covid and other world wide problems that have altered accessibility and delays for some foods and medications. These are out of our control and by calling ahead we can hopefully avoid any shortages. Remember do not wait until the last minute for your pets medication and food needs because of these current unforeseen shortages that can occur.
Please be patient during these transition periods and be aware that protocols could change depending on any evolving situation.
Thank you for your help.
Your friends at Somers Veterinary Hospital