63 South Road (Route 83)
Somers, CT, 06071
(860) 763-1000
Somers, CT, 06071
(860) 763-1000
To Somers Veterinary Hospital clients and friends,
Because of the continuously evolving situation with COVID-19, we want to update you on procedures that have been instituted since this virus hit the American shores. We have, as an AAHA certified hospital, always kept the hospital clean and safe. However, with this new threat, we are following updates and recommendations from the WHO, CDC and AVMA to continue to keep the hospital clean and safe for everyone and have increased both the frequency and scope of these cleanings.
As we move into this next phase from curbside to in-office,
we are still presently requiring masks for all individuals entering the
building for the safety/ health of our staff/ clients. Masking requirements may
change in the near future but for the time being is a requirement. We have received
several requests to remain curbside and we will continue to offer curbside
service to those who still want or need this option. If you are not feeling
well/sick you will need to opt for curbside or can reschedule. Individuals with children should consider
curbside due to masking requirements. All pets must be leashed or in carriers
as before for their safety and the safety of others. Samples (urine, fecal,
etc..) can still be left in the lab box on the ramp. Please call to let us know
sample was submitted. We check the box periodically throughout the day but do
not want samples sitting too long with the upcoming weather changes. If the
sample was not previously paid for, you can still submit using the outside lab box,
but you will need to call to pay for the test, or you can bring the sample
directly into the building and pay at the front desk. If you have any questions
concerning any protocols, etc. please do not hesitate to ask. Thank you all for
your help and continued support in this next step.
If you are exhibiting any respiratory symptoms, have been exposed to COVID-19 positive individuals, have tested positive for COVID-19 or have traveled to high-risk countries, please inform staff immediately. If this is not an emergency for your pet, ie. a routine appointment, we ask that you reschedule your pet's appointment to a later and safer time. If it is an emergency, please call ahead if possible with this information so that we may help your pet and maintain safety measures for both the staff and you. Ideally having another family member bring your pet would be the best situation to avoid exposures.
For Clients still requesting curbside appointments:
All appointments are given a scheduled time. Please remain in your car in our parking lot and a history and information will be gathered by phone (please fill out the Intake form that applies to your pet at least 24 hours prior to your appointment and e-mail it to somersvh@gmail.com), SVH team member will collect your pet for your appointment. We are also calling scheduled appointments ahead of their appointment to reduce wait times in the parking lot. Once examination and treatments are complete, you may pay over the phone by credit or debit card.
Food and medication pickups-- you can remain in your car and call the office. You have the options to come into the office to collect and pay as well. Payments can be made by credit/debit card over the phone. All items will be delivered to your car by SVH team members. Please call at least 2 to 3 days prior to pickup for needed medications and food. There are shipping and distribution changes that have occurred due to covid and other world wide problems that have altered accessibility and delays for some foods and medications. These are out of our control and by calling ahead we can hopefully avoid any shortages. Remember do not wait until the last minute for your pets medication and food needs because of these current unforeseen shortages that can occur.
Please be patient during these transition periods and be aware that protocols could change depending on any evolving situation.
Thank you for your help.
Your friends at Somers Veterinary Hospital
Just a reminder, clients bringing pets in carriers, cages, etc.
PLEASE Be Sure that the transport equipment is not broken, and is fully functional, and will not allow for the escape of your pet.
If this transport equipment is broken in any way, please replace it with new for the safety of your pet before your appointment.
We reserve the right to decline moving pets in faulty transport equipment.
All Dogs must be kept ON LEASH and UNDER CONTROL while on hospital property to avoid injuries.
Thank you for your cooperation,
~The Staff of SVH.
For your convenience and ours, PLEASE FILL OUT AND EMAIL PAPERWORK PRIOR TO APPOINTMENT. We ask that paperwork be sent at least 24 Hours prior to appointment to avoid delays or having to reschedule.
If you are planning a visit to our office, please fill out this form before your appointment to help us help you.
Intake Form (please fill out prior to appointment)
Forms can be E-Mailed to:
Somersvh@gmail.com
If you are unable to fill out online please print and fill out the form, then pictures of the finished form can then be e-mail to us.
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