With the rising threat of COVID-19 we have had to make some decisions to protect our clients, community and employees of Somers Veterinary Hospital. We will begin implementing new polices TODAY, March 16, with full implementation by Wednesday, March 18, as we work out the details.
If you are exhibiting any respiratory symptoms, have been exposed to COVID-19 positive individuals, have tested positive for COVID-19 or have traveled to high-risk countries, please inform staff immediately. If this is not an emergency for your pet, ie. a routine appointment, we ask that you reschedule your pet's appointment to a later and safer time. If it is an emergency, please call ahead of time so that the pet may be assessed and ideally find another family member to bring your pet.
We are NOW instituting "hands-free" drop off appointments for ALL of our clients. All appointments will be given a scheduled time, similar to a regular office visits. Please remain in your car and a history and information will be gathered by phone (please fill out the Intake form that applies to your pet prior to your appointment and e-mail it to firstname.lastname@example.org), and then a SVH team member will collect your pet and paperwork for your appointment. Once examination and treatments are complete, you may pay over the phone by credit or debit card. If you are paying by check or cash, a team member will take the payment at your car.
Food and medication pickups--please remain IN YOUR CAR and call the office. Payments can be made by credit/debit card over the phone or if paying by check or cash, a team member will collect your payment at your car. All items will be delivered to your car by SVH team members. By calling ahead we can schedule pickup times that may make this process more efficient with fewer waits.
Please be patient for we are working within limited confines. Extended waiting times may occur. We do apologize for any inconvenience that this may cause however we are doing what we can to help stem potential problems being seen in other communities affected by COVID-19.
We are asking for people's patience during this difficult time while we implement recommendations being set by the various veterinary communities to help keep our community safe. Please be aware that as things evolve further changes may be made.
Thank you for your help at this difficult time.
Your friends at Somers Veterinary Hospital